春節(jié)復工回來！5封郵件模板助你完美開局

經(jīng)過春節(jié)假期的充電，小伙伴們是不是已經(jīng)陸續(xù)復工了呢？假期過后，難免會有一大堆待辦事項：回復客戶詢盤、聯(lián)系工廠、安排生產(chǎn)……那么，如何快速理清工作脈絡，盡快進入狀態(tài)？本期文章為邦友們分享幾點實用建議。



第一步：開工郵件
及時發(fā)送復工通知郵件，不僅能告知客戶訂單狀態(tài)，更能提升客戶信任感。這里提供五種常見場景的模板，使用時注意修改必要信息。

年前還未出貨的客戶：
Hi?[客戶姓名],
I hope this message finds you well.
We have resumed work as of today. I would like to inform you that your order is currently being processed and is expected to be completed by the end of February 2025. As soon as it is ready for shipment, I will promptly notify you.
Thank you very much for your patience.
Best regards,
[Your Name]
[Your Position]
[Your Company]

訂單可能出現(xiàn)延誤的客戶：
Hi?[客戶姓名],
Hope you are doing well.
We have resumed production as of today. However, due to a shortage of raw materials, your order will unfortunately take longer than usual to ship. We now anticipate that your order will be ready for shipment by the first week of March.
Thank you for your understanding and patience during this challenging period. Please feel free to contact us if you have any questions or need further assistance.
Sincerely,
[Your Name]
[Your Position]
[Your Company]

訂單談妥待付定金的客戶：
Hi XX:?
I hope you are well.
We have resumed work as of today, and we are excited to get back to full operations. I am writing to follow up regarding the advance payment for your order. As you know, this is a peak period for us with a high volume of orders, so the sooner we receive your deposit, the sooner we can schedule production.
Thank you very much for your prompt attention and cooperation.
Best regards,
[Your Name]
[Your Position]
[Your Company]

年前詢過價的客戶：
Hi XX:?
I hope you are well.
We have officially resumed work following the Chinese New Year holiday. I am writing to follow up on the quotation I sent earlier. If you have any questions or need further clarification, please do not hesitate to let me know.
For your convenience, I have attached the file again and look forward to your feedback.
Sincerely,
[Your Name]
[Your Position]
[Your Company]

潛在新客戶：
Hi XXX:?
I hope all is well with you. (For customers in Malaysia, Indonesia, Singapore, South Korea, etc., who also celebrate the Chinese New Year, you may consider using: "I hope you had a wonderful holiday!")
We understand that you are currently in the market for [產(chǎn)品名稱或類別]. Attached, please find our product list [or price list] for your review.
I remain available to discuss further details or answer any questions you might have via Zoom or WhatsApp at +86 [電話號碼].
Thank you for your interest, and I look forward to the opportunity to work with you.
Best regards,
[Your Name]
[Your Position]
[Your Company]

第二步：調(diào)整工作信息
比如網(wǎng)站、社交媒體上及時更新原有的春節(jié)或假期信息，換上復工問候語，如“Good luck at the beginning!”，確保客戶在瀏覽時感受到最新動態(tài)。?關閉或調(diào)整郵件或即時通訊工具的假期自動回復，更新為上班狀態(tài)，確?？蛻裟芗皶r收到你的回復。

第三步：跟進合作伙伴
整理與訂單相關的上下游合作伙伴信息，如工廠、供應商、貨代、船公司等。以復工+拜個晚年的方式，主動聯(lián)系各合作伙伴，確認開工情況，并做好記錄，為后續(xù)溝通打下基礎。

第四步：梳理訂單情況
針對訂單中的關鍵問題，比如如船運安排、生產(chǎn)進度、提單事宜、樣品規(guī)格等，逐一分類記錄。對每個細節(jié)進行確認和咨詢，確保心中有數(shù)，從容應對后續(xù)客戶溝通。

第五步：高效處理郵件
外貿(mào)人在處理郵件時，建議按以下順序處理郵件：

1.??重要且緊急：立即優(yōu)先處理。
2.??緊急但不重要：盡快回復。
3.??重要但不緊急：安排在稍后處理，但保持跟進。
4.??既不重要也不緊急：放在最后處理或歸檔，待有空時再看。

復工初期，合理安排工作步驟，不僅能提高效率，更能為客戶和合作伙伴留下專業(yè)、貼心的印象，為成單提供助力。